Chattermill Analytics Limited
Chattermill provides a deep-learning platform that unifies and analyses customer feedback from surveys, reviews, support and social media to produce prioritised CX insights.
Chattermill Analytics Limited, founded in 2015, builds a Customer Experience Intelligence platform that applies deep learning and natural language processing to unstructured customer feedback. The system unifies data from surveys, reviews, support conversations and social media, then converts it into prioritised insights intended to guide decisions on retention, loyalty and growth. The company's stated aim is to make deep learning accessible and affordable for customer research, in place of slower, costlier traditional methods.
The platform is used by enterprises including Uber, HelloFresh, Booking.com, H&M and Wise, spanning ride-hailing, food delivery, travel, fashion retail and fintech. Technical work centres on deep learning, artificial intelligence, NLP and large-scale analysis of unstructured data, applied across multiple feedback channels.
Chattermill was founded by co-founders Mikhail Dubov and Dmitry Isupov, first-time entrepreneurs who met at Entrepreneur First. Further details on funding and headcount are not published.