Klaviyo

Klaviyo builds an autonomous B2C CRM platform that unifies customer data, AI-powered marketing automation and multichannel communication, helping consumer brands own their customer relationships and drive growth at scale. The platform combines customer data with automation across email, SMS, WhatsApp, RCS and mobile push, and is designed for personalisation at volume. Its technical work spans CRM platforms, customer data unification, AI-powered marketing automation, multichannel communication and personalisation.

Founded in 2012, the company is headquartered in Boston, Massachusetts and operates worldwide. It serves more than 193,000 businesses, principally in B2C ecommerce and retail and among consumer brands more broadly. Klaviyo is publicly traded on the NYSE under the ticker KVYO.

Engineering leadership at Klaviyo operates within a team referred to internally as "Klaviyos", described as ambitious and collaborative, with an emphasis on ownership, accountability and continuous learning. The company traces its origins to a bootstrapped startup and characterises its work as solving hard problems together.